Terms and Conditions & FAQ

Terms & Conditions & FAQ

Advance or credit card payments are accepted.
Delivery takes place by registered mail (plus postage fees of only € 5 per order from Germany, or € 7 per order from abroad).

We also try to fulfil orders with late payment, but in this case can no longer guarantee the reservation status for seats. If the status is negative, the paid amount will of course be refunded.

Tickets will be delivered BY REGISTERED MAIL after receipt of payment. If the postman does not find anyone at home, he will leave a notification and the delivery can be picked up at the nearest post office within 5 working days.

Tickets are sent at the customer's risk. The sender is only liable to the extent of the liability of Deutsche Post AG for the respective form of delivery.
In case incorrect address details have been provided or the consignment has not been collected from the post, we will carry out two further delivery attempts. The customer is then obliged to contact us e.g. to provide a new delivery address.

A check for completeness of the delivery and corresponding complaint must be made within 14 days after successful delivery by the post office. We reserve the right to refrain from processing complaints submitted after this deadline.

Travel expenses will not be reimbursed in the event of cancellation or postponement of an event. We kindly ask you to enquire prior to your departure whether the event will take place as scheduled at: www.fkpscorpio.com.

Can I return tickets?

Exchange or return of tickets is generally excluded. Tickets can only be returned if an event has been cancelled or postponed. In this case, the net ticket price will be refunded at the box office at which the tickets were purchased on presentation of the original tickets, without advance booking fees and delivery costs. In case of loss of the tickets, no replacement or refund is possible.

There is no right of revocation for the purchase of tickets for contracts concluded outside our business premises or for distance contacts. According to the provisions of § 312g Para. 2 Sentence 1 No. 9 BGB [German Civil Code], this is excluded, inter alia, for services in the field of leisure activities if the contract provides for a specific time or a certain deadline for the provision of the service. The conditions are fulfilled upon the purchasing of tickets for our events. Each order of tickets is thus binding immediately upon receipt of a separate acceptance confirmation (“booking confirmation”) from FKP Scorpio Konzertproduktionen GmbH, and the customer is obliged to accept and pay for the ordered tickets. The right of cancellation pursuant to § 649 BGB [German Civil Code] is excluded.

What does PC actually stand for?
PC is the abbreviation for price category.

Which offers are there for people with disabilities?
We would like to enable all music lovers to participate in our events and have therefore put great effort into making the event as relaxed as possible, also for disabled guests.

In principle, all our events enable wheelchair users and visitors with a severely disabled pass, disability code B, to take one accompanying person with them free of charge. The accompanying person does not need an own ticket, but receives on-site access on presentation of the severely disabled person's pass with the corresponding code.

Attention: For major events or events with seating, there are usually special places for guests with disabilities. In this case, tickets will not be purchased at the official advance booking offices, but exclusively via our *ticket hotline: 01806 – 853 653 (landline: € 0.20 /call, mobile: max. € 0.60 /call, Mon. – Fri. 10h00 – 18h00).

In case of any questions or suggestions, please do not hesitate to contact our service team via telephone* or e-mail at: barrierefrei@fkpscorpio.com.

Under what conditions can teenagers attend a concert themselves?
Adolescents aged 16 years and older can attend our concerts (›dance events‹) until midnight without adult accompaniment - younger teenagers can only attend in exceptional cases subject to special regulations. Hereinafter, please find the corresponding excerpt from the Youth Protection Act:

§ 5 Dance events

(1) Children and adolescents under the age of 16 may not attend public dance events unless accompanied by a custodial person or a person with parental authority. The time limit for adolescents aged 16 and over is midnight.
(2) By way of derogation from para.1, children may be present until 22h00 and young people under 16 until 24h00 at dances organised by a recognised youth welfare office or for the benefit of artistic activities or programmes to promote tradition.
(3) Extraordinary permits may be issued by the competent authority.

What happens with my data?

We take the legal data protection regulations very seriously. Further information is available at our privacy policy.

Attention:
Ticket orders can only be processed if all details are complete.

A confirmation will be sent by e-mail as soon as the order is processed.

Final provisions
1. The European Commission offers a platform for out-of-court dispute resolution (OS platform), which is available at www.ec.europa.eu/consumers/odr. Our e-mail address: info@fkpscorpio.com
can also be found in our imprint.

2. We are neither obliged nor willing to participate in dispute settlement proceedings of the European Commission or under the Consumer Protection Act before a consumer arbitration body.