Terms and Conditions & FAQ

Payment is possible in advance or by credit card.
Shipment is by registered letter (plus forwarding expenses of only EUR 5 per order within Germany or EUR 7 per order from abroad).

We make efforts to meet the order even when receipt of payment is delayed, though in this case we can no longer guarantee seat-reservation status. If the status is negative, the sum paid will of course be reimbursed.

After prior receipt of payment, the tickets are dispatched BY REGISTERED LETTER. Should the postman find no one at home, a message will be left and the consignment can be collected at the nearest post office within 5 workdays.

The shipment of the admission tickets is undertaken at the risk of the party ordering. The liability of the sender extends solely to the extent of liability of Deutsche Post AG for the respective type of dispatch.

Can I give admission tickets back?
Exchange and return of admission tickets are excluded as a matter of principle. Return is only possible if the event is cancelled or relocated. In this case the sales point at which the tickets were purchased reimburses, on submission of the original admission tickets, the net ticket price without advance booking fees and forwarding expenses. In the event of loss of the tickets no new ticket/refund is possible.

The purchase of the admission tickets is not a distance selling contract in accordance with section § 312b of German Civil Code »Bürgerliches Gesetzbuch (BGB)«. This means that right of revocation and right of return are excluded.

Each order of admission tickets is thus binding, directly after receipt of the separate acknowledgement of receipt ("Confirmation of Booking") sent by FKP Scorpio GmbH and obliges both acceptance and payment of the tickets ordered. Right of termination in accordance with section § 649 of BGB is excluded.

What does "PK" mean?
"PK" is the German abbreviation for Price Category »Preiskategorie«.

What offers are available for people with handicaps?
If your disabled pass contains a "B" for Accompanying Person, the person accompanying you is normally entitled to free entry. If you would like to bring along an accompanying person we ask you to kindly indicate this when ordering by means of a corresponding reference under "Remarks" »Bemerkungen«.

As from what age may a young person visit a concert alone?
Minors aged 16 or more may attend concerts (›dancing events‹) until midnight without being accompanied by an adult. For younger people special regulations apply only in exceptional cases. The following is a corresponding extract from the German Protection of Young Persons Act »Jugendschutzgesetz«:

Section § 5 – Dancing Events
(1) Children as well as Adolescents below the age of 16 must not be permitted to attend public dancing events unless they are accompanied by a Custodial Person or Person with Parental Power. The time limit for Adolescents as of 16 years of age shall be midnight.

(2) As an exception to paragraph 1 presence of children until 10 p.m. and of Adolescents below the age of 16 until midnight may be permissible for dancing events sponsored by a youth welfare body or for artistic participation or folklore programmes.

(3) Exceptional permits may be granted by the responsible public authority.

What happens to my data?
In observation of the German Data-Protection Law your data will only be used in connection with the initiated and implemented transaction. Passing on to third parties only takes place if this is necessary for execution of the contract.

Ticket orders can only be processed if all of the available data is complete.

As soon as the order has been processed, confirmation is sent by mail.

Final Provisions
1. The European Commission will make available a platform for online dispute resolution which you can find here. The email address of FKP Scorpio Konzertproduktionen GmbH is: info@fkpscorpio.com

2. We neither feel obliged nor ready to participate in the dispute settlement procedures of the European Commission or, according to the consumer dispute resolution law, in front of the Consumer Arbitration Board.

Registered Address
FKP Scorpio Konzertproduktionen GmbH
Große Elbstraße 277a
D 22767 - Hamburg

Tel.: +49 40 853 88 888
Fax: +49 40 853 88 999
E-mail: info@fkpscorpio.com

Legal Details Managing Director: Folkert Koopmans
Court of Registration: Hamburg District Court »Amtsgericht Hamburg«, Reg. no. HRB 45482
Turnover Tax: ID Number DE 118598086
Name of the person responsible for the content: Folkert Koopmans

Note on Liability
Despite careful control of the contents, we can accept no liability for the contents of external links. The operators of such linked websites are solely responsible for their content.

Data-Protection Statement
We, FKP Scorpio Konzertproduktionen GmbH (hereinafter: FKP) take the protection of your personal data very seriously and we abide strictly by the regulations of the Data Protection Law. Person-specific data is only recorded on this website to the extent that this is technically required. On no account is the data collected sold or passed on to third parties for other reasons. The following declaration gives you an overview of how we ensure this protection and which type of data is collected for what purpose.

Data Security Officer
If you have questions on data protection or the data-protection statement, or if you need more detailed information on any point relating to data protection, please feel free to contact our data security officer at any time:

Martin Glänzer, Lawyer
Kanzlei im Borselhof
Borselstraße 18
D 22765 - Hamburg

Data Processing on this Internet site
FKP automatically collects and stores information in its server log files that your browser transmits to us. Such information is as follows:

  • browser type/version
  • operating system used
  • referrer URL (the site previously visited)
  • host name of the accessing computer (IP address)
  • time of server enquiry.

Such data cannot be allocated to specific persons by FKP. No joint use of this data with other data sources is made. And after a statistical analysis the data is deleted.

Security of Your Personal Data
FKP protects your personal data against unauthorized access, utilization and publication. FKP ensures that your personal information stored on the server is located in a secure, controlled environment in which unauthorized access and publication is prevented. When personal information of security relevance, such as credit-card numbers, are transferred, this information is protected by "secure socket layer (SSL)" coding.
Please note that personal information that you publish in openly accessible areas, such as the visitors' book, can be misused by other users.

Passing on Your Data
FKP does not pass on your person-specific data to third parties unless this is necessary for the processing of business transactions. The data transferred is limited to the necessary minimum.
If, however, FKP is obliged by law or by court decision to pass on such information, your data is given solely to state institutions and to public authorities authorized to take receipt of the information.

Amendments to these Data-Protection Provisions
FKP reserves the right to alter these security and data-protection measures where this is necessary due to technical developments. In such cases we will also alter our notes on data-protection accordingly. Please therefore ensure that you always observe the latest version of our data-protection statement.

Persons under 18 should not send us person-specific data without the consent of their parents or persons with parental power. We ask for no person-specific data from children and adolescents, nor do we collect such information nor pass it on to third parties.

The Internet pages make use of so-called cookies in several places. These serve to make our offer more user-friendly, more effective and more secure. Cookies are small text files that are placed on your computer and are stored by your browser. Most of the cookies used by us are so-called “session cookies”. They are automatically erased again at the end of your visit. Cookies cause no damage to your computer and contain no viruses.

If you would like to be sent the newsletter offered in the website, we need a valid e-mail address from you as well as information confirming, and permitting us to check, that you are the owner of the given e-mail address, or that the owner of the e-mail address consents to receipt of the newsletter. No further data is collected.
Your consent for storage of the data and of the e-mail address, and its use for sending the Newsletter can be revoked at any time.

Right of Information
You have the right at any time to information on stored data relating to your person, to its origins and recipients, as well as to the purpose of the data processing. You can demand information on the stored data under info@fkpscorpio.com.

Further Information
Your trust is important to us. For this reason we would like to respond to your questions relating to the processing of your person-specific data at all times. If you have any questions that this data-protection statement has failed to answer or if you would like more detailed information on any point, please send an e-mail to info@fkpscorpio.com.

Use of Facebook Plug-ins
These Internet pages make use of plug-ins of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). If you call up pages of our Internet presence furnished with such a plug-in, a connection to the Facebook servers is made and the Internet page will be presented to your browser by the plug-in. Through this procedure the Facebook server will be told which of our Internet pages you have visited. If at the same time you are logged-in to Facebook as a member, Facebook will allocate this information to your personal Facebook user account. On using the plug-in functions (e.g. clicking the "I like it" button »Gefällt mir«, sending a commentary) this information will also be allocated to your Facebook account, something you can only prevent by logging-out before using the plug-in. Further information on the collection and use of the data by Facebook, as well as about your related rights regarding the possibilities of protecting your private sphere, can be found in the Facebook notes on data protection.

Retargeting & Remarketing
Our site uses DoubleClick remarketing pixel as a retargeting technology - a service provided by Google Inc. ("Google"). These services allow us to reach FKP Scorpio website visitors on the websites of our partners with targeted advertising of our products.
This form of advertising is entirely based on pseudonyms. We are hence not able to trace you or any visitor individually. The insertion of advertisement on the websites of our partners is done via Google AdWords based on a cookie technology ("DoubleClick cookie") and the last visit of a FKP Scorpio website. The partners (except Google) won’t receive any information about the data stored in the cookie. The cookie saves an ID number along with the IP address of the computer you are using, which allows Google to determine how often you have visited that particular website. Except for the IP address, no further personal information such as email addresses, company names or phone numbers are stored. The data stored in the cookie is not merged with other personal data to create specific user profiles.
You can remove the use of cookies by selecting the appropriate settings on your browser, through DoubleClick remarketing pixel on the deactivation page for DoubleClick, or on the Opt out page of the Network Advertising. You also have the right to oppose this provision.
By using this site, without the implementation of the above disabling functions, you consent to the processing of data about you by Google and the advertising circuit in the manner described above and for the purposes set out above.