ED SHEERAN TOUR 2022 - FAQ
In the run up to putting a tour on sale we get asked lots of questions relating to the shows and ticket sales. We’ve put together this handy guide to help you navigate your way through the process. We are working hard to do everything we can to make sure that tickets only end up in the hands of genuine fans.
1. How can I buy Tickets?
The Promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale.
For the German dates of the 2022 tour we will be operating a new mobile digital ticket called EVENTIM.Pass.
In preparation for on sale, we recommend that you register an account on eventim.de
Your ticket will only be accessible on your mobile/smartphone via the EVENTIM.App. Once you have purchased your tickets, you will receive an order confirmation email as proof of purchase. This is NOT your ticket.
More information about the EVENTIM.Pass can be found below.
Upon arrival at the show, you will then be required to present your mobile smart phone device containing your ticket(s), so they can be scanned and you can enter the venue together with your party.
2. Where do I buy the tickets?
The tickets are only available online at www.eventim.de in the Eventim.App.
3. When will they go on sale?
On Saturday, September 25th at 11 am.
4. How much are the tickets?
The tickets cost between 79,32 € und 101,32 € in Gelsenkirchen, 76,32 € and 98,32 € in Munich and 77,97 € and 99,97 € in Frankfurt incl. all fees.
5. What are the age restrictions?
Under 16 years-old must be accompanied by an adult. Children younger than 6 will not be admitted to the concert.
6. What is EVENTIM.Pass?
With EVENTIM.Pass you can access your personalised tickets digitally via the EVENTIM.App. The tickets are delivered and accessible exclusively via the EVENTIM.App. For admission on site, you can also conveniently use the EVENTIM.App. There will be no additional e-mail or postal delivery.
7. How does the purchase process work at EVENTIM.Pass?
The purchase process in our webshop is exactly the same as you know it from the other ticket types. The difference to "conventional" tickets is that you will not receive your EVENTIM.Pass tickets by post or e-mail, but they will be made available to you via the EVENTIM.App.
Please note: It is mandatory to enter your first and last name and the correct mobile phone number. You can find more information on how EVENTIM.Pass works here www.eventim.de/campaign/pass.
8. When will I get my ticket and when can I retrieve my tickets?
After the contract has been concluded or, in the case of payment in advance, after your payment account has been successfully debited with the full payment amount, your order is confirmed in our system.
Please note: For the Ed Sheeran presale, ticket delivery via the EVENTIM.App is delayed due to a security check aiming to combat the ticketing black market. Ticket retrieval will therefore take some time but will of course proceed in time before the event start.
We recommend that you reopen the app a few days before the event so that your tickets are fully loaded into the EVENTIM.App. You will need internet connection for ticket retrieval.
9. How can I access my EVENTIM.Pass tickets?
EVENTIM.Pass tickets can only be accessed within the EVENTIM.App. After the ticket purchase please download the EVENTIM.App if you have not already installed it.
After logging in to the app with your EVENTIM account, you can view your order. The tickets will be displayed with a time delay due to security-related processes to combat black market. Tickets will not be delivered until a time much closer to the shows. Further information on how EVENTIM.Pass works can be found here www.eventim.de/campaign/pass
10. What do I need to use EVENTIM.Pass?
To use EVENTIM.Pass, you need the latest version of the EVENTIM.App and a smartphone with at least iOS 12 or Android 5.0. You can download the app itself free of charge from the App Store or Google Play. Please update your EVENTIM.App regularly.
11. Can I buy a ticket if I don't have a smartphone?
A smartphone with a valid phone number is mandatory for retrieving the EVENTIM.Pass.
12. What are the ticket purchase options for people with disabilities/wheelchair?
You have the option of booking your tickets through the email address firstname.lastname@example.org or our call centre, which you can reach at +49 (0)1806 - 853 653 (0,20€/per call via landline, Mobile max. 0,60 €/per call). Please note that only tickets for people with disabilities and their accompanying persons can be booked via the call centre or the email address.
13. Are tickets personalised via EVENTIM.Pass?
Yes, all tickets in your Ed Sheeran order will have the purchaser's name on them. Please make sure that the purchaser can prove their identity on site with a photo ID and the order confirmation.
14. How many tickets can I buy?
There will be a strict limit of 6 tickets per show date per ticket purchaser. This restriction is in place in order to give as many people as possible a fair chance to buy tickets.
PLEASE NOTE that any transactions that exceed the ticket limit, duplicate accounts or any action that indicates a suspicious purchase over the ticket limit will be cancelled.
15. I have bought tickets for several people: Do we all have to appear together at the entrance to the Ed Sheeran events?
Yes, a digital ticket entitles only one person at a time to enter the booked event. If a purchaser buys multiple digital tickets, these will only be stored on their mobile device and only his/her name is on the tickets. Upon entry to the event, the purchaser's mobile device must be passed on in the purchaser's presence in order to scan the respective authorisation codes.
16. But we want to go as a bigger group/family?
Then you have to try to place another order with another mobile device
17. Can I buy tickets as a gift?
The matching ID of the surname of the lead booker will be an entry requirement, the other tickets bought by that person can be used for other people, as long as they ALL arrive with the lead booker. If you want to buy tickets as gifts then you’ll also have to attend to get your recipients into the show.
18. What documents do I need to show at the entrance?
You need your smartphone with the EVENTIM.App installed to retrieve your EVENTIM.Pass. To show the EVENTIM.Pass admission code, you must be logged in with your EVENTIM account. The menu item "My Events" will take you to the overview of the tickets you have purchased. Please make sure that your smartphone is sufficiently charged. Please have your identity card ready for possible name checks by the admission staff.
19. Why do I need to enter my mobile phone number and how can I change it after purchasing tickets?
It is mandatory to provide your mobile phone number in the Ed Sheeran ticket purchasing process, otherwise you will not be able to retrieve your tickets via EVENTIM.Pass. In order to validate your tickets, we will send you a TAN to the mobile phone number provided shortly after the purchase.
EVENTIM.Pass tickets can only be retrieved by the buyer. The mobile phone number you entered during the order process is crucial. You cannot change this number yourself. It is therefore important that you carefully check your mobile phone number entry during the ordering process.
20. My tickets are not in my EVENTIM.App, did the order still work?
If you can view your order in the "My Tickets" area and have received an order confirmation email, your order was successful. Due to security-related procedures, you will receive your Ed Sheeran tickets at a later date, but your admission authorisation is already on file with us.
21. Can I resell my ticket?
Individual regulations apply to each event. You can resell your Ed Sheeran tickets via the ticket resale platform fanSALE up to 24 hours before the event. You can resell your ticket for the ticket price as stated on the EVENTIM.Pass. To do this, open up your tickets via the EVENTIM.App and start the sales process there.
22. Can I resell my ticket via other platforms?
No. The only approved platform for reselling Ed Sheeran tickets is fanSALE.
23. What if I lose my mobile phone or change my phone number before the shows?
Please contact the customer service through https://www.eventim.de/helpcenter/en/?faq=2560
24. Are cameras allowed?
Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smartphone-cameras are fine.
25. How early should we turn up?
Please check the ticket agent websites for door opening times and do allow yourself plenty of time to get in before the start of the show.
26. I can't get in with my tickets, they have been scanned as invalid and I have been turned away?
Don’t worry, we will try to help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember: DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.
27. Further information to avoid getting ripped off with secondary ticketing: